TERMS AND CONDITIONS

Terms and Conditions

Arrival
  • Check-in after 14:00
  • Early arrival only on request, upon availability
Departure
  • Check-out until 12:00
  • Late check-out charge for 6 pm will be 50%, after 6 pm 100% of the room rate will be charged.
Room Rates Conditions
  • Prices are quoted in USD including buffet breakfast, VAT and internet access in the room, and parking fee.
  • Prices have been constructed in accordance with the law and follow the current legislative changes.
  • Dollar (USD) prices are converted into Mongolian TUGRUG (MNT) by the daily hotel’s exchange rate. (Changes daily)
  • Rates are subject to change without prior notice.

Frequent asked questions

Reservation

Reservation can be done by email or telephone. Written confirmation is required for each booking, we send a confirmation to the guests. Arrival guests always require a credit card for each room (if the room is paid, used for additional charges). Also, an option for cash deposit (USD 100/stay), to be returned upon departure.

Payment conditions

ONLINE BOOKING: Room rate which is expressed in USD is calculated in Mongolian local currency, Tugrug (MNT), on payment date using current exchange rate. So, payment is done at the time of booking, in Mongolian currency and the credit card will be charged the total amount of the booking according to the policy of transactions charged abroad. The Hotel absolutely and unconditionally respects privacy, personal data will remain private. Personal data submitted during the process of registration/ reservation shall not be given to a third party. i.e. it shall not be ceded, sold or leased in any way. The online payment information operates under the international credit card security rules and the payment is made directly to the Bank. Credit card, account details, number and expiration date does not gain any form of possession or access.

Cancellation policy

From October 1st to April 30th. There shall be no charges for cancellations made 14 days prior to guests’ arrival. Cancellation made (7-14) days in advance shall be charged with 20% of the total payment. Cancellations made less than 7 days in advance will be charged with 50% of the total payment. (Each reserved rooms and nights) From May 1st to September 30th. Cancellation of rooms 7 days before arrival: 100% of total cost of cancelled rooms(s) Cancellation of rooms 14 days before arrival: 50% of total cost for cancelled room(s). Cancellation of rooms during special days such as Naadam No arrival / No show: 100% of total cost.

Child policy

Full fee-paying parents staying in one room, sharing double beds, children under 6 years free of charge. Depending on the size of the room extra bed is available only to a limited extent, subject to demand. For extra beds the following surcharges apply and are subject to demand USD 35,-/night/bed. The prices include the extra bed, breakfast and taxes.

Hotel Facilities and Services

We endeavor to provide a specific, up-to-the-minute service with sightseeing recommendations and programs in and around the capital.

24-hour Concierge, and Room Service, Laundry, Pressing, Parking space, Business Center Catering and Banquet services, Car services, Airport Transfer, Luggage storage, Wireless internet connection, Non-smoking room, Doctor (on request) Baby sitter (on request)

Business services

Wireless internet connection with own laptop in the rooms and in the public areas, Possibility of sending faxes and copying papers, Discounted phone calls, Early check-in and late check-out.

Hotel Location

Royal Mountain Hotel is located in the Khan-Uul district of the Ulaanbaatar City, business district, commercial center and just a few minutes from the well-known attractions. Royal Mountain Hotel is approximately, less than 1 km away from “Bogd Khaan`` Museium, 10 km away from the “Chinggis Khaan” international airport. Also, the famous Zaisan Hill is just a 2 to 4 km away as well as auction houses, museum and downtown entertainment places, such as pubs and bars.

Directions to the Hotel

Royal Mountain Hotel is one of the closest hotels from the airport. By taxi: To avoid any inconvenience or overcharges contact us to arrange your taxi pick-up. Reception: +976) 7711-9292. Always take taxis which company name is clearly visible as well as prices posted, in order to avoid the private taxis who unfortunately, charge twice or three times more than normal taxis.

CONTACT

Get In Touch

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